Comprehensive BullionStar Review: Trusted Gold Investment?

Looking for a straightforward BullionStar review that cuts through the marketing fluff? We investigate whether BullionStar stands up as a secure and competent precious metals dealer, exploring their services, customer experiences, and how they fare against the competition. Find out if they are the right choice for your investment needs in this candid review.

Key Takeaways

BullionStar Overview

Various silver and gold bars and coins

If you’re venturing into the realm of precious metals, consider the Bullion Star. Look no further than this Singapore-based powerhouse that has taken the bullion market by storm. With its robust portfolio of gold, silver, and platinum offerings, the Bullion Star has managed to carve out a niche for itself in the highly competitive world of precious metals.

The company’s commitment to customer satisfaction is evident in its user-friendly online system, accommodating staff, and high client satisfaction ratings, a testament to its dedication to providing an exceptional customer experience. As for its financial growth, BullionStar’s record sales revenue of SGD 448.1 M in FY2021 speaks volumes about its commercial success. Moreover, the company’s clientele spans 106 different countries, attracting a global audience with the promise of no tax or reporting obligations in Singapore.

Company Background

BullionStar, founded in 2009 by Mr. Torgny Persson and a co-founder, has evolved significantly since its inception. The company’s headquarters, nestled at 45 New Bridge Road, Singapore, serves as the epicenter of its operations, with additional vault facilities in Wellington, New Zealand, and Dallas, Texas, USA.

Notable achievements, like the completion of its 100,000th customer order in September 2022, highlight BullionStar’s impressive growth over a decade since its foundation.

Precious Metal Offerings

BullionStar’s diverse range of precious metals, including silver bullion, is a treasure trove for both novice and experienced investors. Gold and silver bars, as well as platinum, come in various forms: coins, bars, and even in grams through the Bullion Savings Program (BSP). The company’s inventory boasts renowned silver coins like the Canadian Silver Maple Leaf and the American Silver Eagle, alongside an assortment of platinum bullion bars and coins. Keeping an eye on gold and silver prices, as well as silver prices, is essential for making informed investment decisions.

Moreover, the majority of BullionStar’s offerings boast a high purity rating of 99.9 percent, adding to their allure.

Buying Experience on BullionStar

BullionStar website interface with live price charts

BullionStar’s proprietary web-based platform simplifies the journey through the world of precious metals. The user-friendly interface simplifies the process of setting up an account and purchasing precious metals, allowing customers to explore the world of gold, silver, and platinum with ease. To sweeten the deal, new users are eligible for a 10g free silver bonus, and the referral scheme provides commissions for successful referrals.

BullionStar offers the following features on its platform:

Website Usability

BullionStar’s website stands out for its ease of use and functionality. The company accepts a variety of payment methods, including USD, EUR, SGD, and cryptocurrencies, making transactions a breeze for customers worldwide.

The website’s design is intuitive and user-friendly, with clearly marked sections for buying and selling precious metals, making the investment process straightforward and convenient.

Payment Methods

In terms of payment methods, BullionStar is quite accommodating. Whether you prefer to pay in US Dollars, Euros, or Singapore Dollars, BullionStar has you covered. The company also accepts a variety of other currencies, including GBP, AUD, NZD, SEK, and JPY. This flexibility extends to deposits, with the company not charging any fees for deposits. However, clients should be aware of any charges their banks may impose.

Selling and Trading with BullionStar

Customer selling precious metals to BullionStar

Liquidating your precious metal investments is straightforward with BullionStar. Customers can easily sell their stored bullion online at any time, and those with metals not stored with BullionStar can ship their items to the company. Following receipt of the metals, BullionStar processes the payment within two business days, ensuring a swift and smooth transaction. Moreover, selling your precious metals to BullionStar guarantees competitive buyback prices, adding to the platform’s appeal.

BullionStar’s trading features are just as impressive. The company’s spot trading service allows customers to buy and sell Investment Precious Metals (IPM) in their original, bullion condition, obtaining a valid sell price. For those who prefer a more gradual approach to investing, the Bullion Savings Program (BSP) offers the opportunity to buy gold, silver, or platinum by the gram. Each gram bought is fully backed by physical precious metals, offering a flexible option for expanding a precious metals portfolio.

Selling Process

BullionStar’s selling gold process prioritizes customer convenience. Whether you’re looking to sell gold or silver, BullionStar is ready to buy a variety of precious metals, including jewellery, scrap, and silverware, catering to sellers with diverse assets.

The selling process itself is simple:

  1. Customers need to select the items they wish to sell.

  2. Ensure the items are in original bullion condition.

  3. Input the desired quantity.

  4. Choose the payment destination and currency.

  5. Place their order.

Upon order placement, BullionStar conducts a verification process to ensure a transparent and secure transaction.

Trading Features

BullionStar’s trading features take investing in precious metals to the next level. Spot trading is the primary mechanism for buying and selling precious metals on the platform, allowing customers to choose their desired products and use filters to refine their choices.

The Bullion Savings Program (BSP) offers:

This makes it an appealing option for many investors.

Storage and Security

Secure vault storage for precious metals

BullionStar prioritizes the security of your precious metal investments. The company offers highly secure storage facilities, with vaults located in Singapore, Wellington, New Zealand, and Dallas, Texas, USA. Customers can rest easy knowing their investments are stored in steel bar reinforced concrete vaults equipped with industry-leading security measures. The annual storage fees are competitive, with invoices generated on the 1st of March every year and a minimum storage charge for each location of SGD 0.19 per day.

Storing precious metals with BullionStar in Singapore offers several benefits:

These factors make BullionStar an attractive option for international investors, providing peace of mind about the safety of their investments.

Vault Storage

BullionStar’s vault storage is more than just a safe place to store your gold and silver; it’s a fortress of security. The steel bar reinforced concrete vaults, acting as safe deposit boxes, are equipped with industry-leading security and surveillance features, providing a secure haven for your precious metals. Customers can rest assured knowing that their bullion is in safe hands, with each gram fully backed by physical precious metals.

With a minimum daily charge of SGD 0.19 per storage jurisdiction, BullionStar’s vault storage includes the cost of storing your bullion in secure facilities and provides insurance coverage for any risk of loss or damage to your bullion.

Security Measures

When it comes to security measures, BullionStar leaves no stone unturned. The company conducts regular third-party audits performed by Bureau Veritas, a reputable business bureau, and provides clients with access to a live audit feature to monitor their holdings.

To enhance account security, BullionStar requires users to input either a Google Authenticator code or a 6-digit code sent to their mobile phone for each login attempt. Additionally, the account verification PIN serves to confirm identity and validate critical transactions such as deposits and withdrawals, adding an extra layer of security.

Customer Support and Resources

Responsive customer support at BullionStar

Recognizing the necessity of robust customer support, BullionStar provides various channels for customers to get in touch. Whether it’s through:

BullionStar’s customer support is just a click or a call away. Operating from 7 AM to 11 PM from Monday to Thursday, 7 AM to 6 PM on Friday, and 7 AM to 3 PM on Saturday, in the Singapore Time Zone (SGT), the customer support team is always ready to assist.

Apart from exceptional customer service, BullionStar also provides a wealth of educational resources for investors. The company’s resource section includes BullionStar University, a comprehensive information hub tailored by knowledgeable industry professionals. The BullionStar blog is another valuable resource, delivering the latest news and developments in the precious metals industry, featuring insights relevant to BullionStar’s offerings, and showcasing contributions from esteemed industry experts.

Customer Service

BullionStar’s customer service has earned high regard among its users, as evidenced by its impressive 5-star rating on Trustpilot. The team’s professionalism and responsiveness have been highlighted in numerous customer reviews, reinforcing BullionStar’s commitment to providing excellent customer service.

Operating from 11 am to 7 pm from Monday through Saturday, the customer service team is always ready to assist. Furthermore, BullionStar’s customer service caters to a diverse customer base by offering support in multiple languages, including Chinese.

Educational Materials

Knowledge is power, and BullionStar empowers its customers with a wealth of educational materials. BullionStar University offers comprehensive coverage of various topics, such as gold market mechanics and gold industry associations, among others. The BullionStar blog, on the other hand, provides insights into the latest news and developments in the precious metals industry.

The blog features valuable contributions from esteemed industry experts, including:

These experts offer readers a unique perspective on the world of precious metals, including insights on how to buy precious metals. Check out their google reviews to see what others have to say about their expertise.

Pros and Cons of Using BullionStar

Like any business, BullionStar has both strengths and weaknesses. The company offers a plethora of benefits when it comes to investing in precious metals. Customers praise:

Moreover, BullionStar’s prices align with the international spot price, ensuring cost savings compared to other providers. The company also provides clear information about its storage fees and accepts a variety of payment methods, making it accessible for customers with different needs.

However, BullionStar also has its share of drawbacks. Some of these include:


From competitive pricing to a user-friendly interface, BullionStar offers a wealth of benefits for precious metal investors. The company’s pricing strategy aligns with the international spot price, ensuring customers receive substantial cost savings compared to other providers.

The transparent and easy-to-use website allows users to:


Despite its numerous advantages, BullionStar also has its drawbacks. Some limitations of the company include:

Comparing BullionStar to Competitors

The precious metals market is competitive, and BullionStar is not exempted from this. However, the company holds its own, offering:

These distinctive offerings set BullionStar apart from its competitors, making it a preferred choice for many precious metal investors.

However, alternative options to BullionStar exist, such as:

These competitors offer similar services and may provide additional benefits that BullionStar does not.

Competitive Analysis

Despite the competition, BullionStar holds its own. Its strengths include:

However, some competitors offer services that BullionStar doesn’t, such as Individual Retirement Account (IRA) services for precious metals.

These competitors include Birch Gold Group, GoldCo, Augusta Precious Metals, Orion Metal Exchange, Lear Capital, Oxford Gold Group, American Hartford Gold, and Noble Gold.

Alternative Options

While BullionStar offers a comprehensive suite of services, there are alternative options available for purchasing precious metals. Some of these alternatives include:

These companies, among others, can serve as viable alternatives to BullionStar, depending on the specific needs and preferences of the investor.


From its humble beginnings in 2009, BullionStar has grown into a trusted platform for buying and selling precious metals. With a robust portfolio of gold, silver, and platinum offerings, the company provides a one-stop-shop for novice and experienced investors alike. BullionStar’s commitment to customer satisfaction, competitive pricing, and unique services sets it apart from its competitors, making it a preferred choice for many.

However, it’s essential to note that BullionStar has its share of drawbacks. The company does not provide services for precious metals IRAs and does not purchase precious metal coins. Despite these drawbacks, BullionStar remains a reliable and reputable platform for investing in precious metals. So, if you’re looking to invest in gold, silver, or platinum, BullionStar could be the star you’ve been searching for!

Frequently Asked Questions

How does BullionStar work?

BullionStar works by providing a modern e-commerce trading and storage platform, along with a physical Bullion Center that combines a shop, showroom, vault, and safe deposit facility, offering a one-stop-shop for precious metals. This allows customers to purchase and trade in physically allocated gold, silver, and platinum, backed by physical precious metals from BullionStar’s stock inventory.

What does gold bar with no spread mean?

A gold bar with “no spread” means that when you buy 10 or more pieces of the BullionStar Gold Bar, there is no difference between the buy and sell price at that point in time, making it an ideal way to trade and save in physical gold.

What is bullion saving program?

The Bullion Savings Program (BSP) allows you to steadily accumulate gold, silver, and platinum on a gram-by-gram basis at a very low cost. It’s a unique and cost-effective way to save and trade in physically allocated precious metals.

What types of precious metals does BullionStar offer?

BullionStar offers a diverse range of precious metals including gold, silver, and platinum through their Bullion Savings Program (BSP) and a wide selection of bullion coins & bars. Choose from various options to suit your investment needs.

How does the selling process work on BullionStar?

You can sell your stored bullion online at any time with BullionStar. If your metals are not stored with them, they can be shipped, and you’ll receive the payment within two business days.