In-Depth Bullion by Post Review: Is it the Gold Standard in Precious Metals Delivery?

Ready to buy bullion but unsure where to start? This Bullion by Post review provides the straightforward scoop on their customer satisfaction, shipping reliability, and transaction security to help you make an informed decision.

Key Takeaways

Exploring Bullion by Post’s Reputation

Customer feedback and ratings for Bullion by Post

Selecting a reputable dealer is a key step when making the significant decision to invest in precious metals. Enter Bullion by Post, operated by Jewellery Quarter Bullion Limited, a name synonymous with trust and credibility in the precious metals market. As one of the Royal Mint’s two approved distributors, Bullion by Post guarantees the sale of only genuine British mint coins and sets. Additionally, since its establishment in 2009, Bullion by Post has solidified its position as the leading bullion dealer in the UK, catering to the needs of private UK investors.

Bullion by Post also prides itself on offering a smooth, efficient buying process from beginning to end. They value customer feedback and are committed to maintaining high standards of customer service. This customer-centric approach reflects in their superior customer ratings and feedback.

Customer Feedback and Ratings

Bullion by Post’s reputation is reflected in the positive feedback received from its customers. With a customer service rating of 4.57 stars, Bullion by Post has been lauded for:

Customer testimonials frequently depict the company’s simply fantastic service as exceptional, timely, attentive, and top-notch, leading to many a satisfied customer.

Customers commonly highlight the company’s problem-solving abilities, showing appreciation for their quick issue resolutions and adherence to the above code.

Awards and Recognitions

Beyond customer feedback, Bullion by Post’s reputation is further cemented by the awards and recognitions they have received. The company has been recognized with the Best Financial Services award at the eCommerce Awards for Excellence, underscoring its exceptional service quality. Moreover, it has received the eKomi Gold Seal of Approval, a testament to the positive reviews and high ratings the company has amassed.

These accolades underscore the company’s dedication to delivering top-tier customer service at Centre City Tower, ensuring a loyal customer base.

The Ordering Experience

User-friendly website and product selection at Bullion by Post

What sets Bullion by Post apart is the effortless ordering experience it provides. With a well-developed and easy-to-navigate website, Bullion by Post ensures a smooth and satisfactory buying process for its customers. The company offers a wide range of gold bullion products, including gold bars in multiple sizes and gold coins from renowned international mints.

Once a customer selects the type of metal and its weight, the purchase price is paid, and they have ownership of the metal for an indefinite period. With various payment options at their disposal, Bullion by Post makes the transaction process as convenient as possible for its customers.

Website Navigation and Product Selection

Customers frequently appreciate the user-friendly navigation of Bullion by Post’s website. With a simple design and detailed product descriptions, customers can effortlessly navigate the site and find their desired items. The website features a wide range of informational pages and a special offers category for those seeking discounted bullion products.

Furthermore, the website provides comprehensive product information, ensuring that customers have all the information they need before making a purchase.

Checkout and Payment Options

Bullion by Post accommodates various customer needs by offering a versatile range of payment options. From credit/debit cards to bank transfers, and even cash payments at Barclays, the company ensures that the checkout process is as smooth as possible.

To further enhance transaction security, debit and credit card orders are dispatched only to the address registered to the cardholder, thereby creating a secure transaction environment for customers.

Delivery and Packaging Standards

Fast insured delivery and secure packaging at Bullion by Post

Bullion by Post prioritises the safe and prompt delivery of your precious metals through Royal Mail. The company prides itself on its fast, insured delivery and secure, discreet packaging. Whether you’re a first-time buyer or a long-term client, you can rest assured knowing that your investment is well-protected during transit.

UPS shipment for orders to New York and New Jersey is typically expected to arrive within 2 to 3 working days from the time of dispatch, offering fast delivery. Expedited shipping is also available for orders under $1,500, ensuring timely delivery.

Fast Insured Delivery

Bullion by Post goes the extra mile to ensure optimal delivery services. The company offers free shipping insurance for orders up to $50k, providing customers with peace of mind. For orders under $1.5k that require faster delivery, Bullion by Post uses UPS to ensure prompt dispatch. With a focus on customer satisfaction, Bullion by Post ensures that your precious metals arrive at your doorstep promptly and securely.

Secure and Discreet Packaging

Bullion by Post recognises the need to safeguard your investments during transit. That’s why they use secure and discreet packaging, which does not draw attention to the valuable contents inside. From the use of protective packaging materials to additional packing to prevent shifting during shipping, Bullion by Post takes every measure to ensure that your investments are well-protected.

Plus, all packages are insured until the package is securely delivered to you, further enhancing the security of your investments.

Investment Products and Pricing

Gold and silver offerings at Bullion by Post

Bullion by Post distinguishes itself in the precious metals market with its wide range of investment products and competitive pricing. The company offers a wide selection of gold and silver products, catering to a variety of investment preferences and budgets. From gold and silver bars to coins and various gold alloys, Bullion by Post ensures that you have a plethora of options to choose from.

Moreover, Bullion by Post stands out for its transparent pricing. The company bases its prices on live commodity spot prices, ensuring that customers receive fair and up-to-date values for their investments. Additionally, all costs are inclusive, with no hidden fees, so you can rest assured knowing that you are getting the best value for your money.

Gold and Silver Offerings

Whether you’re a novice investor or a seasoned pro, Bullion by Post has something for everyone. The company offers a range of gold and silver coins and bars to accommodate various investment preferences and budgets. From gold bars of various sizes to gold coins from renowned international mints, you’re spoilt for choice.

Also on offer are silver bullion bars in different sizes, a diverse assortment of silver bullion coins, and the highly sought-after free silver britannia, making it easy for you to find the perfect investment product.

Understanding the Pricing

Understanding the pricing of your investments is crucial, and Bullion by Post makes it easy. The company’s pricing is determined based on the live commodity spot price, an average of the estimated future price derived from traded futures contracts. This ensures that customers always receive prices that are current and reflect live market rates.

Moreover, Bullion by Post provides a price match guarantee, promising to match the price of identical products from authorized national bullion dealers, thereby ensuring customer satisfaction with pricing.

After-Sales Service: Returns and Buybacks

After-sales service and buyback procedure at Bullion by Post

Bullion by Post’s commitment to customer satisfaction extends beyond the point of sale. The company offers a clear return policy and a straightforward buyback procedure, ensuring that customers feel supported even after their purchase.

While there is no statutory right to return or cancel an order once placed, due to the goods being dependent on fluctuations in financial markets, the company does offer the flexibility to sell back your metals at any time, providing a hassle-free buyback process.

Return Policy Insights

While Bullion by Post does not provide a legal right to return or cancel orders, it does offer specific situations where order cancellations are allowed. However, it’s worth noting that there might be additional charges associated with the cancellation, including a termination fee and any reduction in the underlying metal price from the order placement to the cancellation time.

The Buyback Procedure

Selling back your metals to Bullion by Post is a straightforward and hassle-free process. The company allows customers to sell back their metals at any time, accepting the following items for buyback:

Typically, Bullion by Post processes buybacks within 3 working days, ensuring a smooth and efficient process for its customers.

Customer Support Excellence

A strong customer support team is the backbone of any successful business, and Bullion by Post is no exception. The company is committed to providing excellent customer support, with a dedicated team available through various channels and quick response times. Whether you have a query or need assistance with your order, the bullionbypost customer service team is always ready to help.

The company’s customer service team is recognized for its high level of responsiveness, addressing negative reviews in less than 2 weeks on average. Moreover, Bullion by Post provides customer support in multiple languages, including French, Greek, and Spanish, ensuring accessibility of their services to a broader customer base.

Contacting the Support Team

Reaching out to Bullion by Post’s customer support is easy and convenient. Customers can contact the support team through email or by phone, with extended hours to cater to different time zones and schedules. Whether you’re a first-time buyer or a long-term client, you can rest assured knowing that help is just a call or an email away.

Resolution and Response Times

When it comes to addressing customer concerns, Bullion by Post shines. The company is known for its:

Whether it’s a query about an order or a request for information, Bullion by Post’s customer service team is always on hand to provide assistance.

Authenticity and Security Measures

When investing in precious metals, authenticity and security are paramount. Bullion by Post guarantees the authenticity of its products and ensures secure transactions and privacy for its customers. The company sources its gold from LBMA-approved refiners, guaranteeing the highest quality and authenticity of its products.

In addition to product authenticity, Bullion by Post also prioritizes customer privacy and transaction security. The company employs stringent security measures, including proof of identity and address verification, to ensure the safety of customer transactions. Bullion by Post also adheres to GDPR regulations, demonstrating its commitment to protecting customer data and maintaining trust.

Genuine Gold and LBMA Approved Refiners

Ensuring the authenticity of its products is a key priority for Bullion by Post. The company sources its gold from LBMA-approved refiners, guaranteeing the highest quality and authenticity of its products. These refiners, including PAMP, Umicore, and Metalor, are subject to rigorous evaluations and are accredited by the LBMA to supply gold bars to the London market.

This assurance of authenticity gives customers peace of mind when investing in precious metals with Bullion by Post.

Transaction Security and Privacy

Bullion by Post offers the following features:

These features provide customers with assurance that their personal information is protected.

So, whether you’re making a purchase or selling back your metals, you can trust that your information is secure with Bullion by Post.

Why Choose Bullion by Post?

Investing in precious metals with Bullion by Post comes with numerous advantages, including:

Bullion by Post stands out as a reliable and customer-centric precious metals dealer.

The company’s commitment to quality, security, and customer satisfaction is evident in every aspect of its operations. Here are some reasons why Bullion by Post consistently delivers on its promise of providing a superior investment experience:

The Benefits of Choosing BullionByPost

Opting for Bullion by Post brings along a multitude of benefits. The company’s steadfast dedication to quality, security, and satisfaction ensures that customers get the most out of their investments. Whether it’s the fully insured delivery, the authorized distributorship of reputable brands, or the exceptional customer service, Bullion by Post goes above and beyond to ensure customer satisfaction.

Comparison with Competitors

Bullion by Post distinguishes itself from competitors with its transparent pricing, speedy delivery, and superior customer support. The company offers free shipping insurance for orders up to $50k and uses UPS for expedited shipping for orders under $1.5k, ensuring timely delivery. Furthermore, the company’s customer service is renowned for its prompt assistance and meticulous attention to detail, leading to a 5-star customer satisfaction rating.

Real Customer Stories

Real customer stories offer valuable insights into the positive experiences of both first-time buyers and long-term clients with Bullion by Post. These testimonials offer a glimpse into the high-quality service and seamless experience provided by Bullion by Post, further cementing the company’s reputation as a reliable and trusted precious metals dealer.

From the user-friendly website and helpful customer support to the secure delivery process, first-time buyers have plenty of positive things to say about Bullion by Post. Long-term clients also praise the company’s consistent quality, exceptional service, and dedication to customer satisfaction, attesting to Bullion by Post’s commitment to providing a reliable and satisfactory long-term investment experience.

First-Time Buyers’ Impressions

The user-friendly website, helpful customer support, and secure delivery process offered by Bullion by Post often earn praise from first-time buyers. Many first-time buyers noted that they had a smooth and prompt order processing experience, thanks to the ease of use and navigation of the website. They also emphasised the excellent support they received, noting that the ordering process was simple, the delivery was prompt, and the overall service was top quality.

Long-Term Client Experiences

Long-term clients of Bullion by Post continuously give positive feedback, often attributing their reliable and satisfying long-term investment experience to the company’s consistent quality and exceptional service. From the prompt delivery and informative email updates to the competitive pricing, long-term clients appreciate the company’s consistent efficiency in managing orders over an extended period.

These testimonials underscore Bullion by Post’s commitment to maintaining high standards of service that meet the expectations of individuals seeking a reliable precious metals dealer.


In conclusion, Bullion by Post stands out as a reliable and trusted precious metals dealer with its commitment to quality, security, and customer satisfaction. From its competitive pricing and wide product range to its exceptional customer service and secure delivery process, Bullion by Post offers a superior investment experience. Whether you’re a first-time buyer or a seasoned investor, choosing Bullion by Post ensures a seamless and hassle-free precious metals investment journey.

Frequently Asked Questions

Is it safe to buy BullionByPost?

Yes, it is safe to buy from BullionByPost as thousands of customers safely receive their goods every week, and the products come directly from the refiner/mine for authenticity.

Is BullionByPost real gold?

Yes, BullionByPost sells real gold sourced directly from the refiner or mine to ensure authenticity.

What is Bullion by Post’s reputation in the precious metals market?

Bullion by Post has a solid reputation in the precious metals market, recognized as one of the Royal Mint’s approved distributors and establishing itself as the leading bullion dealer in the UK since 2009.

How does Bullion by Post ensure the authenticity of its gold?

Bullion by Post ensures the authenticity of its gold by sourcing it from LBMA-approved refiners and conducting thorough checks on their coins for weight, metal, and authenticity, providing customers with reliable and genuine products.

What is Bullion by Post’s return policy?

Bullion by Post does not have a return policy due to the nature of the goods being dependent on market fluctuations. Therefore, once an order is placed, it cannot be returned or cancelled.