Unbiased Atkinsons Bullion Review: Your Trustworthy Guide to Investing in Gold & Silver

Navigating the world of precious metals investment can be daunting, and the choice of dealer is key to your peace of mind. In this Atkinsons Bullion review, we delve directly into their reputation, dissect their services and offerings, and examine whether they deliver the value and reliability you need as an investor.

Key Takeaways

Unveiling Atkinsons Bullion: A Comprehensive Overview

Assortment of gold and silver bullion products

Established in 1990, Atkinsons Bullion is an independent, family-owned precious metals dealer in Birmingham, UK. It has built a strong reputation for providing high-quality products, excellent customer service, and competitive prices. Customers have the opportunity to purchase and sell a diverse selection of precious metals, including gold and atkinsons bullion coins, as well as silver coins and bars.

The reputation of Atkinsons Bullion is multifaceted, reflecting their high-quality products and excellent customer service, but also indicating areas for improvement, such as increasing their presence on reputable review platforms and clarifying their storage options.

The Genesis of Atkinsons Bullion

Born from a family-owned retail jewelry business in the 1980s, Atkinsons Bullion was established in 1990 by Paul Atkinson. The shift to focusing on bullion and coins, such as silver britannias gold, was influenced by the company’s extensive experience in the retail jewelry sector, eventually becoming a reputable bullion dealer.

Over three decades, Atkinsons Bullion has expanded to emerge as a prominent online seller of precious metals and one of the top bullion dealers in the United Kingdom.

Catalog of Precious Metals

Atkinsons Bullion offers a diverse selection of precious metals, including:

The range of gold and silver coins includes renowned Britannia gold coins, Austrian Philharmonic gold, gold sovereigns, silver USA eagles, silver Armenian coins, silver Canadian maples gold, and silver Scottsdale Mint stacker. As an authorized reseller for The Perth Mint, Metalor, The Royal Mint, Scottsdale Mint, PAMP, and Umicore, Atkinsons Bullion can ensure the quality and authenticity of its products.

Customer Service Excellence

Customer service excellence at Atkinsons Bullion

At the heart of Atkinsons Bullion’s operations is a commitment to exceptional customer service. The company ensures efficient communication through a secure online platform, actively pursues customer reviews, and promptly addresses negative feedback. Customers can reach the company through various channels, including a phone number, Facebook page, and a contact form on the website.

The customer service strategy of Atkinsons Bullion also embraces a user-friendly online platform, equipped with features such as historical price charting and a dedicated customer service checkout, ensuring a courteous and helpful service, which many customers appreciate as a truly helpful service.

Pricing Strategy and Value Proposition

The pricing strategy of Atkinsons Bullion aims to maximize competitiveness. The company guarantees the lowest prices, offering products at competitive premiums, and aims to match prices to maintain their position as the best-priced provider in the market. They utilize live price charts to stay informed about the current precious metals prices, and the pricing model adjusts based on the size and quantity of purchases, enabling customers to benefit from better rates when placing larger orders.

Competitive Edge in Pricing

Transparency and fairness are the cornerstones of Atkinsons Bullion’s pricing approach. The company strives to offer competitive pricing and frequently offers products at a lower premium compared to other companies in the precious metals industry. They provide volume pricing on a variety of their gold and silver coins, offering advantages to customers who make larger purchases.

They also provide special offers on gold and silver bullion, coins, and bars, as well as discount codes to facilitate the purchase of their products at advantageous prices.

Payment Options and Ease

Atkinsons Bullion offers a range of payment options, including credit or debit card, bank transfer, and cheque. International payments can be made through online debit or credit card transactions at no additional cost. They place a high priority on transaction security, implementing robust safety measures within their sales process, including secure online bank transfers for payments and confirming the receipt of funds prior to coordinating the collection of the gold and silver being sold.

The payment process has been designed to offer a high level of user-friendliness, making it easy for customers to complete their transactions securely.

Secure Purchasing and Delivery

Secure delivery of precious metals

The purchasing and delivery process at Atkinsons Bullion prioritizes security. All precious metals transported within the UK by Atkinsons Bullion are comprehensively insured, and in the case of high value or large volume orders, secure delivery options can be organized to provide additional protection.

The company employs Royal Mail Special Delivery for all deliveries to guarantee the safe arrival of purchases at customers’ residences. For orders that surpass £180, they are typically delivered the following day from the date of dispatch through Royal Mail Special Delivery or UPS.

Insured UK Orders and Delivery

Atkinsons Bullion offers the following services for UK deliveries:

International Shipping Dynamics

For international customers, Atkinsons Bullion provides a customized secure delivery option for high value, weight, or volume orders. However, the company mandates that the delivery address align with the cardholder’s address, which may pose limitations for international customers.

Unfortunately, Atkinsons Bullion does not provide insured international shipping, meaning customers outside the UK may need to explore additional insurance options for their orders.

Atkinsons Bullion Buyback Program and Storage Solutions

A buyback program is available at Atkinsons Bullion, which accepts pre-owned gold and silver coins, bars, and even jewelry and watches. The buyback program is handled with strict confidentiality to safeguard customer privacy.

The company can also provide customized secure storage solutions in certain situations, however, they recommend that customers seek professional guidance on the proper and secure storage of their metals.

Selling Back to Atkinsons

Customers can sell gold and silver to Atkinsons Bullion using the ‘Sell To Us’ feature on their website. The buyback price is determined based on the gold ‘fix’ price, electronically set by the LBMA through auctions. Atkinsons Bullion does not impose any undisclosed fees or commissions when selling back to them.

The main condition to be aware of when selling back to Atkinsons Bullion is their interest in purchasing silver or gold coins and bullion, regardless of whether they were originally bought from them or not.

Storage Advisory and Options

Atkinsons Bullion suggests storing bullion at home in a secure safe that is anchored to the floor. They also offer a variety of storage boxes tailored for gold and silver coins. In addition, the company provides the option of utilizing a safety deposit box held within a bank for storing bullion, guaranteeing a high level of security and convenience. However, the specific details regarding the fees for their storage services are not explicitly disclosed.

Digital Experience and User Interface

User-friendly digital experience at Atkinsons Bullion

The digital experience and user interface at Atkinsons Bullion are designed to elevate customer experience and facilitate ease of use. The company’s website design includes a range of elements aimed at enhancing user experience, such as:

The website provides a consistent and smooth user experience on a range of devices, including mobile phones, tablets, and desktop computers.

Navigating Atkinsons Website

Users can access Atkinsons Bullion’s website by visiting their official website at https://atkinsonsbullion.com/. The website provides various functionalities to improve user experience, including:

Online Security Measures

Atkinsons Bullion maintains the ‘Cyber Essentials Plus’ certification and employs SSL encryption to safeguard online transactions. The company ensures the protection of customer information during transactions through the implementation of physical, electronic, and managerial procedures.

Atkinsons Bullion Ratings and Customer Sentiment

Atkinsons Bullion customer ratings and reviews

High ratings have been awarded to Atkinsons Bullion, with a 4.9 out of 5 on Trustpilot from nearly 1,000 reviews, a flawless 5.0 on Facebook from 66 reviews, and a commendable 4 out of 5 from a Yelp review. Customers commonly commend Atkinsons Bullion for their exceptional service and top-notch products. However, some customers have raised concerns regarding the quality of silver coins when purchased loose, citing issues such as stains, scratches, or milk spots. Atkinsons Bullion consistently addresses these concerns promptly, often within 24 hours.

Trustworthy Testimonials

Customer testimonials consistently praise Atkinsons Bullion for their exceptional customer service, highlighting prompt responses to inquiries and a gratifying overall experience. Testimonials indicate that customers are satisfied with Atkinsons Bullion’s pricing, frequently expressing appreciation for the competitive prices.

Customers have indicated a high level of satisfaction with the product quality from Atkinsons Bullion, often awarding them a 5-star rating and praising the exceptional quality of their coins and bars. Atkinsons Bullion has also received commendable Atkinsons Bullion reviews from professional investors and collectors.

Areas of Acclaim and Concern

While many customers praise Atkinsons Bullion for their exceptional customer service, timely delivery, and superior quality of products, some have expressed concerns. These include delayed dispatch times and instances of receiving forged coins or not receiving items at all.

However, Atkinsons Bullion is proactive in addressing customer feedback and is committed to responding to all negative reviews within 24 hours.

Investment Potential with Atkinsons Bullion

A variety of gold and silver bullion products that comply with eligibility requirements for Precious Metal IRAs are offered by Atkinsons Bullion. The potential returns on precious metal investments at Atkinsons Bullion are contingent upon spot price scenarios.

Clients can assess the potential future value of their portfolios under various spot price scenarios using portfolio projections offered by Atkinsons Bullion.

IRA Eligible Products

An Individual Retirement Account (IRA) is a tax-advantaged savings vehicle designed for retirement planning. Atkinsons Bullion provides a diverse selection of IRA eligible products, including:

These products are suitable for inclusion in retirement savings accounts.

Investing in IRA eligible products at Atkinsons Bullion can be advantageous for retirement savings as it offers tax-deferred growth on earnings and may allow for tax-deductible contributions.


In conclusion, Atkinsons Bullion has proven to be a reputable and reliable precious metals dealer. The company offers a diverse range of products, competitive pricing, and exceptional customer service. They have a strong online presence and a user-friendly website that ensures a secure and efficient transaction process. While they have received some criticisms, their prompt and proactive response to customer feedback is admirable. With their IRA eligible products and investment potential, Atkinsons Bullion is a strong choice for both new and seasoned precious metals investors.

Frequently Asked Questions

What types of precious metals does Atkinsons Bullion offer?

Atkinsons Bullion offers a wide variety of precious metals, such as gold, silver, palladium, and platinum coins and bars. Explore their selection for your investment needs.

What payments options does Atkinsons Bullion provide?

Atkinsons Bullion provides payment options such as credit/debit card, bank transfer, and cheque, including free international online card transactions.

Does Atkinsons Bullion provide insured delivery for UK orders?

Yes, Atkinsons Bullion provides insured delivery for all UK orders, ensuring comprehensive insurance for precious metals during transportation.

Does Atkinsons Bullion have a buyback program?

Yes, Atkinsons Bullion has a buyback program that accepts pre-owned gold and silver coins, bars, jewelry, and watches.

What are the IRA eligible products offered by Atkinsons Bullion?

Atkinsons Bullion offers a variety of IRA eligible products, including gold, silver, platinum, and palladium coins and bars, making them suitable for inclusion in retirement savings accounts.