Unbiased Midwest Bullion Exchange Reviews: Your Guide to Investing in Precious Metals

Considering Midwest Bullion Exchange for your precious metals investment? This article provides a no-nonsense breakdown of Midwest Bullion Exchange reviews, assessing customer service, product range, and company trustworthiness. Understand the experiences of others, the quality of service, and the products offered to make an informed investment decision.

Key Takeaways

Exploring Customer Testimonials

Customer Testimonials

For most investors, the journey with a precious metals dealer begins with the experiences of others. Midwest Bullion Exchange has set a high bar in this regard. A quick online search reveals a plethora of customer testimonials, most of which speak volumes about the company’s commitment to customer satisfaction when helping clients purchase precious metals. However, as with any company, there are a few hiccups.

We’ll examine these aspects further.

Positive Feedback Highlights

The positive buzz about Midwest Bullion Exchange is powerful. Customers consistently praise the company for:

Another aspect that the customers applaud is the company’s commitment to competitive pricing and high product quality. Customers like Steve W. have expressed satisfaction with receiving coins that exceeded expectations at low prices. All these glowing testimonials paint a picture of a precious metals company that not only sells precious metals but also builds strong relationships with its customers, making it one of the top precious metals companies.

Addressing the Concerns

While the positive feedback outshines the negatives, it is important to address the concerns raised by customers. Some reviews have pointed out issues with delayed shipments from Midwest Bullion Exchange. On top of that, communication problems have been raised as a concern by customers.

That said, Midwest Bullion Exchange actively responds to customer concerns and continually strives to enhance their services based on the feedback received. This proactive approach to addressing concerns demonstrates the company’s commitment to improving its service and maintaining customer satisfaction.

Long-Term Satisfaction

When it comes to long-term satisfaction, Midwest Bullion Exchange shines. Customers have expressed a high level of trust in the company, with individuals like Byron Smith and Earl showcasing this through their repeated satisfactory interactions and recognition of dependability, especially with broker Scott Hage.

The company’s consistent service and responsive handling of transactions, even when there were delays or issues on the customer’s end, have been a notable factor in securing repeat business. With nearly a decade of purchasing experience within the industry, Kyle Williams has identified Midwest Bullion Exchange as offering an unmatched customer service experience. These testimonials reinforce the company’s commitment to customer satisfaction and trustworthiness over the long term.

Product Analysis: What Does Midwest Bullion Offer?

Precious Metals Products

Having understood the company’s high customer satisfaction score, it’s time to examine their product offerings. Midwest Bullion Exchange offers a variety of precious metals products, including:

This diverse offering underscores the company’s commitment to catering to different investor preferences and providing investment-grade choices for the discerning buyer.

Gold and Silver Selection

When it comes to gold and silver, Midwest Bullion Exchange’s inventory is quite impressive. The company offers a diverse selection of gold coins and bars that cater to different investor preferences. Some of the items available include:

These coins stand out, captivating investors with their design and fine craftsmanship.

The company’s silver offerings, including silver bullion, also deserve a mention. Midwest Bullion Exchange features popular options such as the American Silver Eagle and the Canadian Silver Maple Leaf. For those who prefer silver bars, the company offers a range of sizes, from 1 oz to 100 oz, catering to various investment scales. This wide selection ensures that investors can find the gold and silver products that best suit their investment strategies.

Platinum and Palladium Options

Midwest Bullion Exchange doesn’t stop at gold and silver. The company also provides investment opportunities in platinum and palladium, further broadening its product range. For investors looking to invest in palladium, the Canadian Palladium Maple Leaf coin is a popular choice available from Midwest Bullion Exchange.

Additionally, the company offers palladium bars from renowned manufacturers such as PAMP Suisse and Credit Suisse. Investors can select from various sizes of palladium bars to fit their individual needs and preferences. And for those interested in platinum, the Platinum American Eagle offers an excellent opportunity.

This wide array of platinum and palladium options underscores Midwest Bullion Exchange’s commitment to meeting the diverse needs of precious metals investors.

Service Excellence: Unpacking the Midwest Bullion Experience

Midwest Bullion Experience

Service excellence is a cornerstone of Midwest Bullion Exchange, as they strive to provide excellant customer service to their clients. The company prides itself on its reliable and knowledgeable staff, transparent transaction process, and competitive pricing on precious metals. But what does this mean for the customers?

We’ll now dissect the Midwest Bullion experience.

The Purchase Process

The purchase process at Midwest Bullion Exchange is user-friendly and straightforward. The company accepts payments through check and wire transfer for the purchase of precious metals. Customers like Sondra Washington have praised the company for the fast shipping and user-friendly process during their precious metals investment experience.

The processing time for payments can vary. Credit card payments and bank wire transfers ship within just a few days, specifically 5 business days, while personal checks are held for 10 business days before shipping. After completing a purchase, customers receive a tracking number to track the delivery of their precious metals, adding transparency to the shipping process. This smooth and transparent process enhances the overall customer experience.

Customer Support and Guidance

Support and guidance are crucial in any investment journey. Midwest Bullion Exchange understands this well and provides a Learning Center, offering information on investing in precious metals. Whether you’re a novice investor learning the ropes or an experienced investor looking to stay updated, the Learning Center has something for you.

Moreover, the staff at Midwest Bullion Exchange are known for their helpful and personal approach, ensuring customer satisfaction. They are always ready to answer queries and guide customers throughout their investment journey. This level of support and guidance sets Midwest Bullion Exchange apart from many other precious metals dealers.

Secure Storage Solutions and Custodial Partnerships

Secure Storage Solutions

Investing in precious metals involves the crucial aspect of storage. Midwest Bullion Exchange offers secure vault storage services for the safekeeping of precious metals investments. The company provides customers with the option to choose between segregated storage, which keeps their assets separate from others, and non-segregated storage for their IRA-eligible products.

Let’s further explore the methods Midwest Bullion Exchange employs to ensure the safe storage of your precious assets.

Domestic and International Storage Facilities

Midwest Bullion Exchange partners with Delaware Depository to provide secure domestic storage for precious metals. The depository features advanced security measures such as UL-rated vaults and comprehensive monitoring systems. The facilities are intentionally situated away from major political and financial centers for added security, with their Nevada location offering convenience for customers in the western United States.

For investors interested in storing assets abroad, Delaware Depository provides international storage options in Toronto, Canada, and Zurich, Switzerland. Segregated storage is available, ensuring that each investor’s holdings are kept separate, providing an extra layer of personalized security. These domestic and international storage facilities underscore Midwest Bullion Exchange’s commitment to secure storage solutions.

IRA-Approved Storage

In partnership with GoldStar Trust Company, Midwest Bullion Exchange offers IRA-approved storage and custodial services for ira approved bullion products. GoldStar Trust Company is a leading custodian for self-directed IRAs holding alternative assets such as precious metals. As a custodian, they handle the legal aspects of IRA assets, protect the assets while residing in the IRA, and perform all duties expected of an IRA custodian without benefiting financially from investment choices.

IRA assets, including precious metals, must be stored in compliance with IRS requirements, a standard met by the Delaware Depository’s experienced storage services. Investors can rest easy knowing that the depository’s facilities are covered by $1 billion in all-risk insurance, providing protection against potential loss of the stored precious metals.

With these robust storage solutions and custodial partnerships, Midwest Bullion Exchange ensures the secure management of your precious metals investments.

Pricing and Policies: Ensuring Transparency and Competitiveness

Transparent Pricing Policies

Midwest Bullion Exchange stands out in the market with its competitive pricing and transparent business practices. The company maintains competitive pricing on precious metals and encourages customers to communicate directly for queries on products and services.

This commitment to transparency is extended to their policies as well, which are designed to protect the interests of customers and provide clarity on different aspects of their service.

Competitive Pricing Review

When it comes to competitive pricing, Midwest Bullion Exchange does not disappoint. The company offers a price match guarantee for bullion products to ensure their pricing remains competitive in the market. This guarantee is applicable for products that match competitors’ in:

The guarantee considers the total cost after shipping or other fees and is valid for items priced over $300.

However, unlike several competitors offering free shipping on orders above a certain amount, Midwest Bullion Exchange does not offer free shipping. This factor might influence the overall product pricing strategy, but it’s worth noting that there are no shipping costs added to the orders, providing customers with transparency regarding the total purchase cost.

Transparent Business Practices

Transparency is a cornerstone of Midwest Bullion Exchange’s business practices. The company provides customers with:

Midwest Bullion Exchange’s commitment to customer satisfaction is demonstrated through their satisfaction guarantee and advertising of no hidden costs. The company provides a satisfaction guarantee that allows for refunds, returns, or exchanges on all the precious metals sold, subject to certain conditions. Customers are responsible for shipping charges on returns, which are non-refundable, and Midwest Bullion Exchange reserves the right to reject returns that do not comply with their policy.

To uphold ethical standards and compliance, Midwest Bullion Exchange has an Anti-Money Laundering (AML) Policy in place, overseen by an appointed AML Compliance Officer, and abstains from offering investment advice or selling investments. These transparent business practices ensure that customers have clarity about the company’s operations and can make informed decisions about their investments.

Reputation and Reliability: Accreditation and Ratings

While the company’s services, products, and policies paint a promising picture, the reputation and reliability of Midwest Bullion Exchange are just as important. The company’s online ratings and reviews are generally positive, but they are limited in number.

Let’s further investigate the company’s reputation and reliability.

Better Business Bureau (BBB) Profile

Despite the limited number of reviews, Midwest Bullion Exchange has achieved an impressive overall satisfaction rating of 4.9 out of 5 stars, reflecting positive customer experiences with their services and customer support. In light of this, it’s worth considering a Midwest Bullion Exchange review when looking for a reliable bullion exchange.

This rating, combined with the company’s commitment to customer satisfaction, indicates a high level of trust and reliability.

Online Reviews and Ratings

However, potential investors should note the following:

Making the Right Choice: Comparing Midwest Bullion with Other Dealers

Informed decision-making involves comparing options. To assist you in this process, we’ll compare Midwest Bullion Exchange with other dealers. This comparison will highlight the company’s competitive pricing, product availability, and customer service, but also reveal areas for improvement such as delivery efficiency and educational resources.

Comparison of Product Availability

When comparing product availability, Midwest Bullion Exchange stands out with its diverse and competitive offerings. The company provides a price match guarantee for customers, ensuring competitive prices when compared to identical products from other dealers. This guarantee, coupled with their wide range of precious metals products, puts Midwest Bullion Exchange in a strong position in the market.

However, when it comes to delivery efficiency, there is room for improvement. Competitors like APMEX offer guaranteed shipping within one business day, setting a high standard for Midwest Bullion Exchange to meet. Improving delivery efficiency could enhance the company’s competitiveness and customer satisfaction.

Service and Support Comparison

On the service front, Midwest Bullion Exchange’s commitment to customer satisfaction and support is commendable. However, when compared to other dealers, there are areas for improvement. For instance, both Goldco and American Hartford Gold require customers to call for product and pricing information, contrasting with Midwest Bullion Exchange’s detailed online information.

Also, while Orion Metal Exchange provides a dedicated in-house IRA department, it has fewer educational resources available compared to competitors, which might impact the informed decision-making process for potential investors. Enhancing educational resources and providing more comprehensive online information could further improve Midwest Bullion Exchange’s service offerings.


As we’ve seen throughout this review, Midwest Bullion Exchange offers a comprehensive range of services for precious metals investors. From a diverse selection of gold, silver, platinum, and palladium products to their commitment to customer satisfaction, transparent business practices, and secure storage solutions, Midwest Bullion Exchange provides a solid platform for precious metals investments.

However, there are areas for improvement. Enhancing delivery efficiency, improving online information, and gathering more comprehensive customer feedback could further elevate Midwest Bullion Exchange’s standing. Despite these areas for improvement, the company’s strong commitment to its customers, competitive pricing, and diverse product offerings make it a compelling choice for precious metals investors.

Frequently Asked Questions

What products does Midwest Bullion Exchange offer?

Midwest Bullion Exchange offers a variety of precious metals products, including gold, silver, platinum, and palladium coins and bars.

What storage solutions does Midwest Bullion Exchange provide?

Midwest Bullion Exchange provides secure vault storage services for safeguarding precious metals investments through partnerships with Delaware Depository and GoldStar Trust Company. This ensures the safety and security of your valuable assets.

How does the purchase process at Midwest Bullion Exchange work?

At Midwest Bullion Exchange, you can make purchases using check or wire transfer and once your purchase is complete, you receive a tracking number to monitor the delivery of your precious metals.

How does Midwest Bullion Exchange’s pricing compare with other dealers?

Midwest Bullion Exchange’s pricing is competitive in the market with a price match guarantee for bullion products.

What is Midwest Bullion Exchange’s reputation like?

Midwest Bullion Exchange has a strong reputation with generally positive online ratings and an impressive satisfaction rating of 4.9 out of 5 stars on the Better Business Bureau. Customers seem satisfied with their experiences.