JM Bullion Review: A Comprehensive Look at the Precious Metals Giant’s Credibility & Service

Are you considering investing in precious metals with JM Bullion but wondering about their credibility and service quality? Our JM Bullion review dives into the heart of this well-known dealer, examining its trustworthiness, product variety, customer experience, and how it stands against the competition. Whether you’re investing or collecting, get the insights you need without the sales pitch.

Key Takeaways

Understanding JM Bullion

Assorted silver and gold coins and bars

Established in 2011, JM Bullion has quickly become a household name in the precious metals industry. Their headquarters, located in Dallas, Texas, serves as the hub of their operations, from where they offer a wide range of precious metal products and serve countless customers worldwide. Their commitment to quality and competitive pricing has garnered them positive JM Bullion reviews and accreditation from the Better Business Bureau (BBB), reinforcing their reputation as a legitimate and reliable precious metals retailer.

What sets JM Bullion apart is their wide range of precious metal products, including:

They cater to the needs of all precious metal enthusiasts, positioning themselves as a comprehensive resource. Whether you’re an investor looking to hedge against economic uncertainty or a collector seeking a rare coin, JM Bullion claims to have something for everyone.

JM Bullion’s Product Range

JM Bullion's diverse product range

The strength of any precious metals dealer lies in the diversity of its product range. JM Bullion meets this standard, providing a broad product portfolio to satisfy the varied requirements of investors and collectors looking to buy precious metals. Their product range includes:

Their product range is both extensive and diverse.

We shall now examine their product offerings in detail.

Gold Offerings

JM Bullion’s gold offerings are truly comprehensive. Their selection includes everything from gold coins and bars to gold jewelry, catering to a wide range of customers. Additionally, they also offer unique items such as themed gold coins and gold notes, providing an opportunity for collectors to acquire distinctive pieces. Their commitment to quality assurance further reassures customers about the authenticity of their gold products.

JM Bullion also stands out with its offering of exclusive and limited edition gold products, including the American Gold Eagle gold coin. Their offering consists of investment-grade bullion coins with unique designs and Gold Nugget coins that are sure to entice both collectors and investors alike, making people wonder, “Is JM Bullion legit?”. With the jm bullion work put into providing such a diverse range of products, it’s no wonder they have gained a strong reputation in the market.

Silver Offerings

In terms of silver products, JM Bullion maintains an equally impressive variety. Their selection includes:

Collectors will be delighted to discover JM Bullion’s exclusive silver products and collectible items. From unique silver rounds and bars to themed silver pieces and statues, there’s a treasure trove of items to explore. Their limited-edition silver bullion coin collections further add to the allure, offering collectors an opportunity to acquire rare and unique pieces.

Platinum and Palladium Products

While platinum and palladium products may not share the same popularity as gold or silver, their investment potential is increasingly recognized. JM Bullion offers platinum bullion bars, as well as silver bar options, with a fineness of .9995 or higher, and a selection of palladium products, including coins and bars from reputable suppliers like Credit Suisse.

As with their other offerings, JM Bullion ensures the quality of their platinum and palladium products. They provide assay proof for their platinum and palladium bullion bars, and certain platinum coins are certified by NGC or PCGS for their condition and quality. This dedication to quality assurance provides an extra layer of confidence for investors and collectors alike.

The JM Bullion Buying Experience

Customer service at JM Bullion

A wide product range is just one aspect of a precious metals dealer’s offering. The buying experience is equally crucial in ensuring customer satisfaction. From payment options to shipping and delivery, and customer service, each element plays a role in shaping the overall customer experience.

We will now explore the details of the JM Bullion buying process.

Payment Options

When it comes to payment options, JM Bullion offers a plethora of choices to its customers. Beyond traditional payment methods such as credit/debit cards and bank wire transfers, they also accept Google/Apple Pay, PayPal, and even paper checks. This versatility in payment method ensures a seamless checkout process for their customers.

In an effort to accommodate the evolving needs of their customers, JM Bullion has also embraced cryptocurrencies. They accept various digital currencies including:

This acceptance of digital currencies sets them apart from many competitors and signifies their commitment to providing a convenient buying experience for their customers.

Shipping and Delivery

The guarantee of safe and secure delivery of precious metals is a paramount factor in the customer experience. JM Bullion ships all packages with comprehensive third-party insurance through reputable carriers like USPS, UPS, or FedEx. This practice ensures that items are fully insured until they are delivered to the customer’s doorstep, providing peace of mind for their customers.

Despite some customer complaints about extended delivery times and packaging concerns, JM Bullion generally dispatches products within one business day after payment clearance. The usual delivery timeline ranges from 5 days to 2 weeks, depending on the location. However, it’s important to note that JM Bullion does not offer international shipping services.

Customer Service

Customer service significantly influences the overall buying experience. JM Bullion provides customer support through phone, email, and live chat, demonstrating their commitment to meeting customer needs. Their customer service is operational from Monday to Friday, between 8am and 6pm CST, ensuring that customers can get the help they need during business hours.

While customer feedback on JM Bullion’s customer service is varied, it’s worth noting that there are numerous positive reviews. Many customers have praised their high-quality products, educational resources, and overall customer satisfaction. However, as with any business, there have been some complaints, but these appear to be the exception rather than the norm.

JM Bullion’s Reputation and Ratings

JM Bullion's reputation and ratings

In the precious metals industry, reputation and credibility hold paramount importance. JM Bullion has built a solid reputation, reflected in their 4-star rating on Trustpilot and accreditation by the Better Business Bureau. Their dedication to customer service and ethical business practices has won them the trust and loyalty of numerous investors and collectors.

Despite some customer complaints, the overall sentiment towards JM Bullion is positive. They have received several accolades and recognitions within the industry, including a place among Newsweek’s Best Online Shops for 2022 in the Collectibles category and the Gold Stevie Award for Customer Service Department of the Year in 2017.

The company’s CEO, Michael Wittmeyer, was also honored with an Entrepreneur of the Year Award in 2019, further cementing their standing in the industry.

Pros and Cons of Choosing JM Bullion

Pros and cons of choosing JM Bullion

Like every business, JM Bullion has its own set of pros and cons that one must consider before making a decision.

Let’s explore these aspects for a balanced view on investing with JM Bullion.


One of the key advantages of choosing JM Bullion is their competitive pricing. Their prices are based on the spot price of metals plus a modest premium. In comparison to other retailers, their premiums are among the most competitive in the market, making them an attractive choice for investors looking for value for their money.

In addition to their competitive pricing, JM Bullion also offers a range of services that sets them apart from their competitors. These include the ability to establish precious metals IRAs and a buyback program. They also offer extensive educational resources, making them an excellent choice for both seasoned investors and beginners alike.


However, one must also consider a few potential drawbacks when investing with JM Bullion. Some customers have reported issues with delivery and packaging, such as extended delivery durations and receipt of empty boxes. However, these complaints seem to be relatively isolated incidents rather than widespread issues.

Another disadvantage is the absence of an in-house storage option. For individuals who prefer to store their precious metals with the dealer, this could be a significant drawback. Moreover, while JM Bullion does offer a wide range of products, their selection of gold and other precious metals might be limited compared to some competitors.

IRA and Storage Services

JM Bullion presents an opportunity for investors seeking to diversify their retirement savings by offering the option to establish precious metal IRAs. By partnering with custodians, they facilitate the process of setting up a self-directed IRA, enabling customers to include precious metals in their retirement portfolio. Their IRA Specialists are on hand to assist customers in managing the process, ensuring a smooth and hassle-free experience.

However, it’s worth noting that JM Bullion does not offer storage options for its customers. The precious metals purchased for an IRA are stored in a third-party depository, which is responsible for ensuring the safety and proper maintenance of the precious metal products.

Buyback Program and Market Insights

Beyond selling precious metals, JM Bullion also has a buyback program which allows customers to sell their precious metals back to the company. The Sell-To-Us tool on their website facilitates this process, but it’s important to note that there are certain eligibility requirements for participation, including a minimum Sell-To-Us price sum of $1,000.

To help customers make informed decisions, JM Bullion provides:

Comparing JM Bullion to Competitors

Understanding a company’s position relative to its competitors is vital for an investor or collector. In the precious metals industry, JM Bullion faces competition from companies such as:

While APMEX may provide a broader selection overall, JM Bullion typically offers a lower spot price for precious metals. They also offer a more seamless checkout process for U.S.-based buyers, thanks to their diverse payment options and user-friendly website. However, APMEX might be a better choice for those looking to acquire collectible coins due to their broader selection.


Navigating the world of precious metals can be complex, but with a trusted partner like JM Bullion, the journey becomes significantly smoother. From their wide selection of products to their competitive pricing and excellent customer service, JM Bullion offers a comprehensive platform for both investing in and collecting precious metals.

However, like any company, JM Bullion has its strengths and weaknesses. While they excel in many areas, there are a few potential drawbacks to consider. Ultimately, the decision to invest with JM Bullion should be based on your specific needs and preferences as an investor or collector. Remember, the key to successful investing is to conduct thorough research, stay informed, and choose a partner you can trust.

Frequently Asked Questions

How trustworthy is JM Bullion?

JM Bullion is trustworthy as they have an A+ rating with the Better Business Bureau, are ranked as a top online business, and have over 70,000 customer referrals. They have also been in business for over 12 years and have sold over $7 billion worth of precious metals.

Has JM Bullion ever sold fake gold?

No, JM Bullion takes pride in assuring the authenticity of the products they sell, so they have never sold fake gold.

What is the lawsuit against JM Bullion?

The lawsuit against JM Bullion involves a breach-of-contract claim filed by Samuel Suk, who alleges the interception of his gold bar shipment worth over $73,000 by a malicious third party. (No date)

Is JM Bullion shipping safe?

Yes, JM Bullion’s shipping is safe, as they have an A+ rating with the Better Business Bureau and provide insurance on all orders, along with high security programs through UPS and the USPS. This ensures both safety and tracking capabilities for the packages.

What products does JM Bullion offer?

JM Bullion offers a variety of precious metal products, such as gold, silver, platinum, and palladium coins and bars, as well as unique and limited edition items for collectors.